Privacy Policy

Draft notice: This policy contains placeholders where organization-specific details are not yet confirmed. Replace placeholders and confirm accuracy before launch.

1) Who we are

This website is operated by Homefront Heroes Project, a nonprofit based in Parkville, Maryland. This Privacy Policy explains how we collect, use, and share information when you visit our website, make a contribution, shop merchandise, subscribe to updates, or contact us.

2) Information we collect

The information we collect depends on how you use the site. Examples include:

• Contact information (such as name and email) when you submit an inquiry or subscribe.
• Transaction information (such as order details and donation details) when you complete checkout.
• Device and usage data (such as browser type, pages viewed, and approximate location) through cookies and similar technologies, where enabled.

We do not intentionally request sensitive personal information. Please do not submit sensitive personal details through the contact form.

3) How we use information

We may use your information to:

• Respond to inquiries and provide support.
• Process donations, orders, returns, and refunds.
• Send transactional messages (such as receipts, confirmations, and account-related messages).
• Send mission updates if you subscribe (you can unsubscribe at any time).
• Maintain website security, prevent fraud, and troubleshoot issues.

4) Cookies and similar technologies

We use essential cookies to operate this site and may use optional analytics cookies to understand how it is used. Where required, we will request your consent before using nonessential cookies.

Read more in our Cookie Policy (draft).

5) Payment processing

Payments are processed by the payment method you choose during checkout. We do not store full payment card details on our servers. Payment providers may collect additional information according to their own privacy policies.

6) How we share information

We may share information with service providers who help us operate the website and process transactions (such as payment providers, email delivery services, and hosting providers). We may also share information if required by law or to protect the rights and safety of our organization and users.

We do not sell your personal information.

7) Data retention

We retain information as needed to provide services, maintain records, comply with legal obligations, and resolve disputes. Retention periods vary depending on the type of information and purpose.

8) Security

We take reasonable measures to protect information. However, no method of transmission or storage is completely secure. Please use caution when sharing information online.

9) Your choices

• Email updates: You can unsubscribe at any time using the link in our emails.
• Cookies: You can manage cookie preferences where available.
• Access/corrections: You may request access to or correction of personal information, subject to applicable law.

10) Children’s privacy

This website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

11) Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above will reflect the most recent revision.

12) Contact us

Questions about privacy? Please use our Contact page. We do not publish contact details here unless they are configured in Odoo.